Frequently Asked Questions
Dealership FAQs
Faulkner Chevrolet is located at 2000 Bennett Ave., Lancaster, PA 17601, right off the Rohrerstown Exit of Route 30 at Route 741.
Sales is open Monday through Friday from 9:00 a.m. to 8:00 p.m. and Saturdays from 9:00 a.m. to 5:00 p.m. Parts and Service are open Monday through Friday from 7:30 a.m. to 5:00 p.m. and Saturdays from 8:00 a.m. to 12:00 p.m.
Faulkner Chevrolet is part of Faulkner Automotive Group, which has been in business since 1932.
Scheduling a test drive is encouraged so you can check out a specific vehicle. Please call and speak with our team first to confirm the vehicle is still available. Call 717-299-0961, extension 1.
Faulkner Chevrolet sells brand-new Chevrolet models, plus a wide selection of GM Certified vehicles and pre-owned vehicles of all makes and models.
Yes. Faulkner Chevrolet sells used cars, trucks and SUVs. As part of the Faulkner Automotive Group, we have access to an inventory of more than 1,500 vehicles.
Our Finance Center can help you explore available financing and lease options, review eligible Chevrolet programs and complete an application. Call our sales team at 717-299-0961, extension 1, and we’ll help you get started.
New Chevrolet vehicles have a 3-year/36,000-mile warranty, whichever comes first. Our Finance Managers can answer specific warranty questions.
Absolutely. Our Service Department is open Monday through Friday from 7:30 a.m. to 5:00 p.m. and Saturdays from 8:00 a.m. to 12:00 p.m.
We handle basic services such as oil changes and tire rotations, and our EV Specialists can maintain and thoroughly check your EV. We also have a fully stocked Parts Department for repairs and a tire selection with options for different vehicles and budgets.
Yes. Scheduling ahead helps us give your vehicle the time and attention it deserves. Our GM Certified technicians are ready to care for your vehicle and can provide photos and/or videos of your service so you can see what was done.
We offer a military discount on Service and Parts.
Absolutely. Stop by our Parts Counter Monday through Friday from 7:30 a.m. to 5:00 p.m. or Saturday from 8:00 a.m. to 12:00 p.m.; call 717-299-0961, extension 3; or order online at: www.FaulknerChevroletLancaster.com/PartsOrderForm
Parts come directly from Chevrolet and may be available as soon as the next day. Please contact our Parts Department for the expected arrival time at Parts@FaulknerChevrolet.com or 717-299-0961, extension 3.
Yes. We can order a variety of accessories to make your Chevrolet your own and fit your needs. Visit the Parts Counter, call 717-299-0961, extension 3, or submit an online parts request at: www.FaulknerChevroletLancaster.com/PartsOrderForm
Absolutely. We accept all makes and models, and your trade-in value depends on the condition of the vehicle. Email Sales@FaulknerChevrolet.com, call 717-299-0961, extension 1, or stop by for a free trade-in estimate.
We never go above MSRP unless accessories are added to the vehicle. We also offer any available Chevrolet rebates for which you qualify.
Yes. Our in-house team can guide you through the process, and you can complete your purchase entirely online.
There are three ways to schedule your service appointment: schedule online at www.FaulknerChevroletLancaster.com/ServiceApptForm, email Service@FaulknerChevrolet.com, or call 717-299-0961, extension 2.
